We've recently returned from the Gold Coast where we attended PWC 2017. While the takeaways are too numerous to mention, we'd like to share a few nuggets with you.
The first revolves around staff. Ewan Morton, through his talk on culture, highlighted that 'staff leaving is the single most important act that will decimate your business'. And therefore, he pointed out, culture trumps all else.
Ben White also shared his wisdom - and the myths about property management. Too many people, he said, focus on adding more properties, fighting against cheaper competitors, and wondering how many properties a property manager should manage. All of these, Ben points out, are ill-focused. Companies should be focused on growing revenue, not properties. The margin between high or low-cost suppliers is similar. And property managers will manage different numbers of properties depending on the stage they're currently at.